Automations

Bots that reply, qualify and route — no code.

Drag-and-drop flows that greet leads, answer FAQs from your knowledge base, recover carts and hand hot leads to a human — running 24/7 inside platform rules.

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24/7always-on coverage
61%chats auto-resolved
66%leads auto-qualified
Capabilities

Everything automations gives your team

Build flows visually

A drag-and-drop canvas with triggers, conditions and AI agents — no developers, no waiting on a roadmap.

What’s included
  • Triggers, branches and conditions
  • AI agents grounded in your knowledge base
  • Reusable blocks and templates

Start from a template

Ship in minutes with pre-built flows for the jobs you do most — then customise to your brand.

What’s included
  • Lead qualifier and router
  • FAQ and self-service deflection
  • Cart recovery and re-engagement

Hand off to humans seamlessly

When a conversation needs a person, the bot routes it to the right agent with full context — no repetition for the customer.

What’s included
  • Smart escalation rules
  • Context passed to the inbox
  • Per-flow run and conversion analytics

From idea to live flow

Design, test and publish without code.

1Pick a triggerStart on a keyword, a new message or a campaign reply.
2Design the flowDrag in AI agents, conditions and actions on the canvas.
3Publish & measureGo live 24/7 and track runs and conversions per flow.
Our flows qualify and route leads around the clock — the team only ever touches the conversations that matter.
Vikram ShahVikram ShahAgency Owner, Cha House

Automations FAQ

Do I need to know how to code?

No. Everything is built on a visual drag-and-drop canvas, and you can start from pre-built templates.

Can a flow hand off to a human?

Yes. Set escalation rules and the conversation routes to the right agent with full context, straight into the inbox.

Can I measure flow performance?

Yes. Every flow reports runs, completion and conversion so you can iterate on what works.

Put your routine conversations on autopilot

Start free and publish your first flow in minutes.

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