Disclaimer

Saaro Connect provides a multi-channel customer-conversation platform — including the official WhatsApp Business API, Instagram and Messenger messaging, broadcasts, automations, an AI voice agent and analytics — intended for business use. All information, features and services on this platform are provided “as is” and “as available”, without warranties or guarantees of any kind.

This Disclaimer should be read together with our Privacy Policy and Terms of Service.

No guarantee of results

Saaro Connect does not guarantee message delivery rates, campaign performance, customer engagement or conversions, or any business growth or revenue outcome.

Results depend on many factors outside our control, including your audience and content, recipient behaviour, channel policies, carrier and network conditions, and third-party services.

Third-party dependency

The platform relies on third-party providers to function, including Meta (the WhatsApp Business Platform, Instagram and Messenger APIs), telephony and voice providers, Google services, and payment gateways.

We do not control these services and are not responsible for API changes or deprecations, downtime and outages, account bans or number restrictions, rate limits, or policy updates made by those providers.

Channel and Meta compliance

You are fully responsible for complying with the policies of every channel you connect — including the WhatsApp Business Messaging Policy, Meta Platform Policies, template approval rules, the 24-hour customer service window, opt-in requirements and applicable anti-spam law.

Violations may result in message blocking, template rejection, number or account restrictions, or permanent bans. Saaro Connect is not liable for enforcement actions taken by Meta, WhatsApp or any other channel provider against your account, numbers or content.

Your responsibilities

By using Saaro Connect you acknowledge that you are responsible for the contacts, data and messaging content you process through the platform; that you must obtain and maintain valid consent before contacting recipients; and that you must use the platform lawfully and ethically.

Misuse of the platform may result in suspension or termination of your account.

No professional advice

Content we publish — including guides, documentation, blog posts, templates, benchmarks and support responses — is for general information only and does not constitute legal, financial, tax or business advice.

Please seek qualified professional advice before making decisions based on anything provided through our platform or website.

AI features and automation

Our AI voice agent, AI replies and automation features generate responses programmatically and may occasionally produce inaccurate, incomplete or unexpected output. You are responsible for reviewing and configuring these features, and for any messages sent to your customers on your behalf.

AI output should not be relied on as a substitute for human review where accuracy, compliance or safety matters.

Limitation of liability

To the maximum extent permitted by law, Saaro Connect shall not be liable for direct or indirect losses, loss of data or profits, business interruption, or API failures and message delivery issues arising from your use of the platform. Use of the platform is at your own risk.

Nothing in this Disclaimer limits liability that cannot be limited under applicable law. Our aggregate liability is governed by the limits set out in our Terms of Service.

Data and content

Saaro Connect does not own the data you process through the platform — it remains yours, and we act as a processor on your instructions. We are not responsible for the accuracy of data you upload, for misuse of data by your users, or for loss of data caused by external systems you connect.

You can export your data at any time, and we recommend maintaining your own backups.

Service availability

We work to provide a reliable, secure service, but we do not guarantee uninterrupted access. Scheduled maintenance, product updates, or issues at upstream providers may cause temporary downtime or degraded performance.

Billing and refunds

Subscription plans are billed in advance for the cycle you select. WhatsApp conversation charges are passed through at the provider’s cost with no markup, and AI voice minutes are drawn from a prepaid wallet — both are consumed as used and are not recoverable once spent.

Except where a refund is required by applicable law, fees paid for subscriptions, setup or onboarding services, and partial usage are non-refundable. We encourage you to evaluate the platform on a free plan or trial before purchasing.

Changes to this Disclaimer

We may update or modify this Disclaimer at any time. The current version is always posted on this page with its effective date, and continued use of the platform after an update means you accept the revised terms.

Contact us

Questions about this Disclaimer? Email legal@saaroconnect.com and our team will get back to you.