Is Saaro Connect an official WhatsApp Business solution?

Yes. Saaro Connect runs on the official WhatsApp Business API, so your number stays compliant, verified and ban-safe — with the 24-hour window and approved templates enforced automatically.

Do you charge a markup on WhatsApp messages?

No. WhatsApp conversation fees are billed at cost by Meta directly, and every other channel carries no Saaro fee. The only metered usage is the AI voice agent, charged per connected minute.

Unified Inbox

Every message, every channel — in one shared thread.

Your whole team replies from a single screen. Assign chats, leave private notes, set SLAs and let AI draft on-brand replies you approve in a click.

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9channels in one inbox

92%faster first response

24hWhatsApp window, auto-enforced

Capabilities

Everything unified inbox gives your team

One queue for every conversation

WhatsApp, Instagram, Messenger, Telegram, SMS and email land in the same place — no tab-switching, no missed messages.

What’s included

Smart routing and round-robin assignment
Private notes and @mentions for your team
Customer context, order history and tags inline

AI drafts, you approve

On-brand replies are drafted from your knowledge base. Approve in a click, edit, or let trusted flows auto-send.

What’s included

Reply suggestions and saved replies
Live translation across languages
Tone and brand voice kept consistent

Compliant by default

The 24-hour window and approved templates are enforced before you ever hit send — so your number stays verified and ban-safe.

What’s included

Template manager with Meta-approval status
Consent and opt-out honoured automatically
Role-based access and full audit log

Live in an afternoon

No implementation project. Connect, invite and reply.

1Connect your channelsLink WhatsApp, Instagram and more with official, one-click integrations.

2Invite your teamAdd agents, set roles and SLA targets in minutes.

3Start replyingEvery conversation lands in one queue, with AI ready to help.

**Ishita Rao**Marketing Lead, NatureSkin

Unified Inbox FAQ

Which channels does the inbox support?

WhatsApp, Instagram, Facebook Messenger, Telegram, SMS and email in one shared inbox, with more added regularly.

Can multiple agents work the same inbox?

Yes. Assign chats, leave private notes, @mention teammates and set roles — with every action recorded in the audit log.

Does AI reply automatically?

By default AI drafts a reply for you to approve in a click. You can enable auto-send for trusted, well-tested flows.

Bring every conversation into one inbox

Start free in minutes — no card, no markup on your messages.

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